Cancellation & Refund Policy Cancellations received at least 5 business days prior to the training are refunded less a $20 administration fee. Cancellations received less than 5 business days to the training, a credit will be issued for a future training. If you register and do not attend, you are still liable for the full payment. Substitutions of who attends may be made at any time. If cancellation is made due to weather related conditions, a credit will be issued for the rescheduled future training unless otherwise agreed upon.   Sponsoring a Training If your department hires Mr. Johnson for a training (sponsors), half of the agreed upon amount is due within a week of the scheduling to secure the training date/s. The other half of the training fee is due no later than on the last day of the training. The deposit (half of the fee) will be used for travel expenses. If the training is cancelled or rescheduled, the travel expenses are nonrefundable unless the travel companies refund the money. If the training is cancelled less than one month prior to the training (20 business days), only half of the training fee is refundable. If the training is rescheduled and travel expenses were either not refundable from the previously scheduled training or if the travel expenses are more than the previously scheduled training dates, your company is responsible to prepay the travel expense difference before travel arrangements will be made.   If you have any questions, please talk with Mr. Johnson at any time.